Terms and Conditions
Welcome to Citizen Care Australia Pty Ltd (www.citizencare.com.au). By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our website.
1. Introduction
These Terms and Conditions govern your use of the Citizen Care website and any services, content, or materials provided through it. We reserve the right to amend these terms at any time without notice. Your continued use of the site constitutes acceptance of those changes.
2. No Medical or Professional Advice
The information provided on this website is for general informational purposes only.
• It does not constitute medical, health, or professional advice.
• The content is not intended to be a substitute for professional diagnosis or treatment.
• Always seek the advice of your physician or qualified health provider regarding any medical condition or NDIS support requirements.
3. Use of the Website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, or restrict the use of this site by, any third party. Prohibited behavior includes:
• Harassing or causing distress to any person.
• Transmitting obscene or offensive content.
• Attempting to decompile, reverse engineer, or hack the website’s infrastructure.
4. Service Agreements
While this website allows you to make enquiries or book consultations, the actual provision of care services (e.g., NDIS support, nursing, or domestic assistance) will be governed by a separate, formal Service Agreement. In the event of any inconsistency between these Website Terms and your signed Service Agreement, the Service Agreement shall prevail.
5. Intellectual Property
Unless otherwise stated, Citizen Care owns the intellectual property rights for all material on this website. This includes text, graphics, logos, and images.
• You may view and print pages for your own personal use.
• You must not republish, sell, or reproduce website material for commercial purposes without our express written consent.
6. Limitation of Liability
To the maximum extent permitted by the Australian Consumer Law, Citizen Care shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising out of:
• Your use of, or inability to use, this website.
• Errors, omissions, or inaccuracies in the content.
• Technical failures or malicious software (viruses) that may infect your equipment.
7. Third-Party Links
Our website may contain links to third-party websites (such as the NDIS portal or myGov). These links are provided for convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
8. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we handle your personal and health information in accordance with the Privacy Act 1988 (Cth).
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Victoria Australia. You irrevocably submit to the exclusive jurisdiction of the courts in that State.
10. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Citizen Care Australia Pty Ltd
Email: support@citizencare.com.au
Phone: 0406 764 351